Terms of Service

1. Who we are

Tallflo is software operated under the Velentio brand by the Polish sole trader identified on our Company information page (“we”, “us”). That page forms part of these Terms and gives the operator’s full legal name, business address and registration details. You can contact us at support@tallflo.com, in English or Polish.

2. What the service does and what you need

Tallflo lets you upload your own videos, prepare posts, schedule them and publish them through the official APIs of the platforms you connect (YouTube, Instagram, Facebook and TikTok). It stores your videos temporarily and can be used on the website or, optionally, by an AI agent or script through MCP or the API. Long videos can be published to YouTube; the other platforms have their own format and duration limits, which we check before publishing. We do not create content for you and we do not run marketing campaigns on your behalf.

To use Tallflo you need an internet connection, access to your e-mail account and a current browser with JavaScript and essential cookies enabled. Publishing requires an eligible account on the chosen platform and the permissions you grant when you connect it: Instagram publishing needs a professional (business or creator) account, and Facebook publishing is available for Pages. Agent access is optional and needs a client that supports MCP or our API.

3. Your account and your content

• You must be at least 18 and have the right to publish the videos and texts you upload, including the rights of anyone who appears in them.
• You keep ownership of your content. You give us only the permission needed to store, prepare and send it to the platforms you choose.
• You must follow the rules of each platform you publish to. Content that is illegal, infringes someone else’s rights or is spam is not allowed.
• You choose which agents and API keys to connect and what they may do. You are responsible for the instructions and approvals you give. You are not responsible for actions caused by our failure to apply the authorisation and approval controls Tallflo promises. You can revoke an agent’s access at any time in the Agent section.

4. Platforms and approvals

TikTok requires that you personally review and confirm each video before it is published, and we do not skip that step. Automatic publishing to YouTube, Instagram and Facebook happens only for accounts where you turn it on. Platforms operate independently and may reject, delay or remove content or restrict accounts under their own rules. This does not exclude our responsibility for Tallflo itself, including failures caused by our integration.

Tallflo uses YouTube API Services. If you connect a YouTube channel, you agree to be bound by the YouTube Terms of Service. What we receive from the platforms and how you can remove our access is described in section 3 of the Privacy Policy.

5. Plans, prices and payment

• Creator costs 25 USD a month, billed monthly, or 240 USD a year, billed in one payment for the whole year. Applicable taxes are added according to your billing country; the total price you will pay is shown at checkout before you subscribe.
• Purchases are processed through Stripe Managed Payments. The transaction is sold through Link, Stripe’s merchant-of-record service (shown at checkout as “Sold through Link”), which collects the payment, handles applicable sales tax or VAT, sends receipts and invoices and provides transaction support. The transaction terms are shown at checkout. We remain responsible for providing Tallflo and for your statutory rights concerning it. Questions about Tallflo: support@tallflo.com; questions about a payment: Link support.
• Your subscription contract is concluded when you complete the order at checkout. Your first subscription starts with a 7-day free trial and a payment method is required at the start. Unless you cancel before the trial ends, the plan you chose starts automatically at the end of the trial and your payment method is charged the total shown in your order. We e-mail you 3 days before that first charge. One free trial per account.
• The subscription then renews automatically every month or every year, as chosen, until you cancel. For yearly plans you receive a reminder before each renewal.
• You can cancel at any time in Settings → Billing → Manage billing, or in your Link account. Cancelling during the trial prevents the first charge. Cancelling later stops future renewals, and you keep access until the end of the period you paid for. Apart from the withdrawal right in section 7 and other rights the law gives you, payments are not refunded for unused time. This does not limit any more favourable refund Link grants for the transaction.

6. Plan limits

• Trial: up to 20 posts in total. Creator: up to 100 posts per calendar month (UTC). A post is one video sent to any number of your connected accounts, so one video published to all your platforms counts once.
• Up to 2 connected accounts per platform.
• Up to 20 GB of videos stored at a time. Videos are deleted 24 hours after they are published everywhere you chose.
• Platforms have their own limits (for example daily posting caps on TikTok and Facebook and upload quotas on YouTube). They apply on top of ours, and we cannot raise them.
• When you reach a limit, the app tells you and new posts can go out once the next month starts or space is freed. Reaching a limit does not itself delete your content; the normal deletion periods still apply.
• We will not increase the agreed price or reduce these limits during a period you have already paid for (see section 13).

7. Right of withdrawal

If you are a consumer in the European Union, you may withdraw from your subscription contract within 14 days after it is concluded (section 5), without giving a reason. This includes a subscription that starts with a free trial; starting the trial does not remove this right. To withdraw, send us a clear statement by e-mail to support@tallflo.com or by post to the address on our Company information page. Sending it before the 14 days end is enough. You may use the model form below, but you do not have to.

If you withdraw, we refund every payment made under the contract in full, without deducting anything for the time you used, without undue delay and no later than 14 days after we receive your statement. We use the same payment method you used, unless you expressly agree to something else at no cost to you. Your subscription then ends.

These rights also apply to sole traders to the extent Polish law requires, where the contract is directly related to their business but is not of a professional nature for them.

Model withdrawal form (complete and return it only if you wish to withdraw from the contract)
To: the operator of Tallflo named on the Company information page (https://tallflo.com/company), at the postal address shown there, or support@tallflo.com
I hereby give notice that I withdraw from my contract for the Tallflo subscription.
Date the contract was concluded:
Name of consumer:
E-mail address of the Tallflo account:
Address of consumer:
Signature of consumer (only if this form is sent on paper):
Date:

8. Complaints and our responsibility for the service

We are legally responsible for supplying a service that conforms to the contract throughout the subscription, including the updates needed to keep it working and secure. If Tallflo is not supplied or does not conform to the contract, you may use the remedies the law provides, including requiring us to bring it into conformity, a proportionate price reduction, or ending the contract with a refund where the legal conditions are met. These rights are separate from the right of withdrawal.

To make a complaint, e-mail support@tallflo.com or write to the postal address on our Company information page. Describe the problem and what you would like us to do, and give enough information for us to find your account. We reply by e-mail within 14 days of receiving your complaint. You do not have to use this procedure before exercising your legal rights.

9. Reporting content and how we restrict it

Our single point of contact for users and authorities under the EU Digital Services Act is support@tallflo.com; we communicate in English and Polish, and messages are read by a person.

To report content stored through Tallflo that you believe is illegal, e-mail support@tallflo.com. Explain why you believe it is illegal, give its exact link or other details that let us find the file, post or account, add your name and e-mail address, and confirm that you believe your report is accurate and complete. You do not have to give your name or e-mail address when reporting suspected child sexual abuse or exploitation; never send copies of such material. If you give an e-mail address, we confirm receipt and tell you our decision and how to challenge it, without undue delay.

We may stop a publication, remove or restrict content, or suspend or end an account where needed to deal with illegal content, infringement of someone else’s rights, spam or breaches of a platform’s rules or these Terms. We take into account the circumstances, how serious and how repeated the problem is, and its impact on you and others. Our software checks technical requirements, permissions and plan limits; whether content breaks the law or these Terms is decided by a person. When we restrict your content or account for these reasons, we tell you what we did, for how long and why, which facts and rules we relied on and whether automated tools were involved. You can ask us to review the decision by replying to our message, and you can also go to court.

10. Personal data we process on your behalf

Your videos and post texts may contain personal data of other people (for example names, faces or voices). For that data you are the controller and we act as your processor; this section is our data processing agreement under Article 28 of the GDPR. How we handle your own account data as controller is described in the Privacy Policy.

• We store, prepare, schedule, send to the platforms you choose and delete your content, for as long as you use Tallflo and until the deletion periods in the Privacy Policy end. We act only on your documented instructions, which are the settings and actions you choose in Tallflo, unless EU or Polish law requires otherwise; we will tell you about such a requirement unless the law forbids it. We tell you at once if we believe an instruction breaks data protection law.
• People with access to the data are bound by confidentiality. We protect the data with measures appropriate to the risk (Article 32 GDPR): restricted and logged access, encrypted connections, encrypted platform access tokens, backups with restricted access (encrypted when kept outside our servers) and tested recovery and deletion procedures.
• You authorise Hetzner Online GmbH (Germany), which hosts our servers, storage and backups in the EU, as our subprocessor. We will e-mail you at least 30 days before adding or replacing a subprocessor for your content, and you may object for reasonable data protection reasons; if we cannot resolve the objection, you may end the contract. Subprocessors are bound by equivalent obligations and we remain responsible for them.
• We help you, as far as the nature of the processing allows, to answer requests from the people concerned and to meet your obligations on security, breach notification, impact assessments and prior consultation (Articles 32–36 GDPR). We tell you without undue delay after becoming aware of a personal data breach affecting your content.
• When the service ends, your content is deleted as described in the Privacy Policy; you can download your data beforehand in Settings. We give you the information needed to show compliance with this section and allow audits by you or an auditor you appoint, with reasonable notice.

11. Availability and liability

We work to keep Tallflo available, but maintenance and outages of our providers or the platforms can interrupt it. The following limitation applies only to business customers who do not benefit from mandatory consumer protection: to the extent the law allows, our total contractual liability to them is limited to the fees paid for Tallflo in the 12 months before the claim. This limit does not apply to intentional misconduct or to liability that cannot lawfully be limited, and it does not limit consumer rights or rights under data protection law.

12. Ending the agreement

You can delete your account at any time in Settings. We then cancel your subscription, revoke platform access and delete what the platforms told us at once, and erase the rest of your data 14 days later, as described in the Privacy Policy. We may suspend or end an account as described in section 9.

13. Changes to the service and these Terms

We may change Tallflo where this is needed to comply with the law, to address security risks or to keep working with changes a platform makes, limited to what is reasonably required and without extra charge. If a change has more than a minor negative effect on your use of Tallflo, we will e-mail you in advance, explain the change, when it applies and your rights, and you may end the contract free of charge within 30 days after the later of receiving our notice or the change taking effect; we refund any amount the law requires. This does not apply if we let you keep the unchanged service at no extra cost and it still conforms to the contract.

A higher price or lower limits for a future period apply to you only if you agree to them; if you do not, your subscription ends at the end of the period you have paid for. We may change these Terms only for the reasons above, and we will e-mail you the changes and their effective date at least 14 days in advance.

14. Law and disputes

Polish law applies, without taking away the protection that the mandatory law of your country of residence gives you as a consumer. If something goes wrong, write to us first at support@tallflo.com. Consumers can find information about out-of-court dispute resolution from the Polish Office of Competition and Consumer Protection at polubowne.uokik.gov.pl, and consumers in another EU country can also ask their European Consumer Centre for help. If your complaint is not resolved, we will tell you which dispute resolution body is competent and whether we take part. You can always go to court.